Benefits of Building a Contact Center in the Cloud

As a small- to medium-sized business (SMB), do you have the resources in-house to support today‚Äôs customer service demands? For instance, are you prepared to deliver consistent, seamless customer experiences across multiple channels? The evolved customer of the Digital Age expects to connect with companies by the digital channels they already use in their daily … Continued

The Big (Global) Picture in the Contact Center Space

Consider this; there are 3.75 billion active Internet users, 2.206 billion active social media users, 3.734 billion unique mobile users, and 1.925 billion active mobile social users currently living in the world. The ubiquity of digital channels is precisely why contact center leaders are now racing to implement an omni-channel customer care strategy. This all … Continued