Improving Contact Center ROI Starts at the Top

With the NFL season wrapping up, many teams are reflecting on why their seasons ended early. This evaluation process starts at the top with ownership and management, as these higher-ups look at acquiring the right coaches and players—leading to the team’s future success. Along the same lines in a contact center, it’s essential that agents … Continued


Three Contact Center Technologies to Be Thankful for This Year

By Steve Brubaker, InfoCision Chief of Staff Thanksgiving is a time of reflection and giving thanks. While we are all thankful for friends and loved ones, there is also plenty to be thankful for as a contact center manager—like the invaluable tools that ensure high contact center services ROI. Help yourself to a warm piece … Continued


Are You Protecting Your Contact Center Investment?

As an executive, you are quite familiar with resource management. When you earmark your company’s hard-earned money for a project or purchase, you expect to see a return on that investment. When you hire a new employee, you expect that individual to produce results. When it comes to the contact center, however, many decision-makers simply … Continued