In 2000, InfoCision implemented a customized platform for blending inbound and outbound call center programs. Created by I3, this one-of-a-kind system maximizes call center productivity by allowing Communicators to make outbound calls when inbound activity dips for even an instant.  

You may already know that InfoCision outperforms its competitors when it comes to inbound service levels.  But with one of the industry’s most advanced, seamless call-blending technologies, we lead the industry in outbound productivity as well.  Our system maximizes outbound productivity while adhering to state and national laws regarding abandonment of outbound calls. This approach allows us to run several programs simultaneously without even slightly compromising their individual performance.

I3 has recognized InfoCision as one of the most innovative users of its customized call center solutions, proving that when you work with InfoCision, you get the most productive Communicators and efficient programs in the teleservices industry.