The American Teleservices Association created the ATA-Self Regulatory Organization (SRO) in 2006 to encourage and enable self-monitoring of compliance standards and rules defining appropriate teleservices practices. The goal of the SRO is to ensure delivery of positive teleservices experiences for consumers and to open up a more proactive dialogue inside the teleservices community, as well as with government regulators. By tackling tough issues that would otherwise face government scrutiny, the SRO seeks to understand the issues that negatively affect consumers and how they impact the industry.

As part of this process, the ATA-SRO developed an accreditation process for call centers in cooperation with the FTC, who reviewed the process and offered their input. InfoCision was just the second company worldwide to achieve this prestigious accreditation for upholding the highest standards of quality and compliance in the teleservices industry.

Many in the industry foresee ATA-SRO Accreditation setting a new standard for quality in the teleservices industry where companies will only hire accredited call centers to handle their business. The ATA has indicated that some company members in the cable and consumer entertainment industries are already requiring accreditation of their vendors, or at least making it part of the inquiry process.  

This accreditation gives you peace of mind when you choose InfoCision as your teleservices partner because it's proof that we make quality and legal compliance the top priority for our clients.